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Frequently Asked Questions
How long does it take to process a claim?
Most claims are processed within 30-60 days. However, complex cases or those requiring additional documentation may take longer. We'll keep you updated throughout the process.
What documents do I need to provide?
You'll need your booking reference, flight details, and proof of disruption (if available). Our team will guide you through any additional documentation needed during the claim process.
Is there a fee for using your service?
We operate on a no-win, no-fee basis. If we don't secure compensation for you, there's no charge. If successful, our fee is a percentage of the compensation awarded.
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