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Frequently Asked Questions
How long does it take to process a claim?
Most claims are processed within 30-60 days. However, complex cases or those requiring additional documentation may take longer. We'll keep you updated throughout the process.
What documents do I need to provide?
You'll need your booking reference, flight details, and proof of disruption (if available). Our team will guide you through any additional documentation needed during the claim process.
How much compensation can I expect?
Compensation amounts vary based on flight distance and the nature of the disruption. For flights within the EU, you could receive up to €600 per passenger depending on your circumstances.
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