Privacy Statement

Last updated: 6/20/2025

Scope and Applicability

This Privacy Statement applies to refundmyflight.co.uk and our digital services, owned and operated by Refundmyflight Limited, based in Dublin, Ireland. Throughout this statement, "Refundmyflight," "we," "us," or "our" refers to our entire organization.

Legal Framework

Our data processing activities comply with applicable data protection laws, including:

• The General Data Protection Regulation (EU) 2016/679 (GDPR)
• Irish Data Protection Act 2018
• Other relevant EU and Irish data protection legislation

Data Collection and Processing

We collect and process personal data necessary for providing our flight compensation services:

• Basic personal information (name, date of birth, contact details)
• Flight-related information (booking details, flight numbers, travel dates)
• Documentation supporting your claim (boarding passes, correspondence with airlines)
• Payment information for processing compensation
• Communication records between you and our team

Automated Processing

While we utilize technology to enhance our services, we do not make decisions solely based on automated processing. Our team reviews all significant decisions affecting your claims. You can contact our Data Protection Officer at hello@refundmyflight.co.uk for any questions about automated processes.

Data Sharing and Transfers

We share your data only when necessary for processing your claim or when legally required:

• Airlines and travel operators (for claim processing)
• Legal representatives (when necessary for claim pursuit)
• Payment processors (for secure compensation transfers)
• Service providers (IT, customer support, analytics)
• Regulatory authorities (when legally obligated)

Marketing Communications

We only send marketing communications with your explicit consent. You can withdraw this consent at any time by:

• Using the unsubscribe link in our emails
• Contacting us at hello@refundmyflight.co.uk
• Updating your preferences in your account settings

Your Rights

Under data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request data erasure
• Object to processing
• Request data portability
• Withdraw consent for processing
• Manage your cookie and privacy preferences

Security Measures

We implement robust security measures to protect your data:

• End-to-end encryption for data transmission
• Secure cloud storage with leading providers
• Regular security audits and updates
• Strict access controls and authentication
• Employee training on data protection

Updates to This Statement

We may update this Privacy Statement to reflect changes in our practices or legal requirements. Significant changes will be communicated to you via email or website notification before they take effect.

Contact Information

For any privacy-related queries or to exercise your rights, contact us:

You have the right to lodge a complaint with the Irish Data Protection Commission or your local supervisory authority if you believe your data protection rights have been violated.